Client name: GMS

Problem/project:

GMS would like to web enable the AMS 3.0, a Customer Service Management software that handles all components of the service calls, from the call centres and dispatching it to mobile service. The current application is written using 3-tier architecture. The interface is written using Visual C++ and the application server is written using Java. The application server connects to a SAP or other database systems. The communication from server to client is built using CORBA , and the working clients are in call centres. The AMS 3.0 current version also support mobile clients for technicians. Some of the AMS distinguished customers are Miele , Quelle and Neckermann .

Solution/Benefits:

received by the client: To achieve GMS goals, NileSoft used Java Server Pages (JSP) and Servlets technologies. These technologies are used not only to WEB enable the AMS 3.0 but also to make this WEB application highly customisable (for programmer) and personalisable (for end-users). The customisation and personalisation issues here are two fold, layout customisation and workflow customisation