Course designed to assist students developing knowledge and skills for managing information systems that support electronic commerce (EC).

• Concepts of industry segmentation of EC providers and EC usage.
• Focus on concepts & methods associated with developing strategy, outsourcing, planning, designing, implementing, securing and managing such systems and technologies on various systems platforms including worldwide networks.
• Focus on obstacles to the adoption of EC and on its future directions from both technological and managerial perspectives.

Course introduces recent innovations in global operations management as they relate to a global business strategy.

• Course integrates concepts from organizational behavior, marketing, accounting, economics and leadership to instill and appreciation of the complexity of developing and managing a global production system.
• Focus on concepts & methods associated with developing strategy, outsourcing, planning, designing, implementing, securing and managing such systems and technologies on various systems platforms including worldwide networks.

Course examines the defining characteristics of information technology projects.

• introduces student to variety of project management techniques to be applied in an information technology project context.
• Managing scope, time, cost and quality are explored.
• Covering management issues associated with packaged software implementation (eg:ERP systems) , in-house developed systems and outsourced projects

Learn how organizations can effectively manage knowledge to their competitive advantage.

• Prepare you to be active participant in knowledge management initiatives.
• Create deep understanding of knowledge management.
• Identify & evaluate technologies, look at their application in the context of knowledge management.
• Particular attention to virtual teams and technologies supporting

This course addresses the many management issues unique to the information services function within organizations. It is organized in three major areas: planning, execution, and control

• Coverage includes information systems planning.
• Managing the information infrastructure.
• Justifying information technology investments.
• The costing of services and networks.
• Evaluating information system performance.
• Alternative information service delivery modes.
• Managing distributed and end-user computing.
• Project and operations management.
• Systems security.
• The management of information technology professionals

This course exposes students to the different socio-cultural, economic, and geopolitical environments that influence firms' international and marketing activities and performance

• The course focuses on identifying world-wide marketing opportunities and formulating global product, pricing, distribution, and promotion strategies.
• The role of culture in establishing and maintaining a successful international business performance.

Customer Relationship Management (CRM) is a comprehensive set of processes and technologies for managing the relation- ships with potential and current customers and business partners across marketing, sales, and services areas regard- less of the channel of distribution

• This course focuses on the development and implementation of relationship market- ing strategies via the use of CRM initiatives.
• Topics covered in the course include: relationships marketing; operational, analytical, and collaborative CRM; reasons for CRM implementation failure and the role of CRM in marketing management

The Fundamentals of business communication course prepares students to write and speak effectively in a variety of business situations.

• Students will examine the influence of audience, purpose, and situation and learn how to use those elements to formulate and apply communication strategies that enable them to inform, persuade, and motivate others.
• Topics include business letters, memos, and reports; oral presentations; nonverbal communication; personal styles and inter- personal communication; the influence of culture, ethics, and technology on communication; and the small group process